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Your Rights, Our Policy & Account Terms

We built 918judi around clear account terms, data handling, and the legal framework that governs access in Malaysia.

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918judi Your Rights, Our Policy & Account Terms
POLICY CONTACT

Reach Our Legal & Privacy Team

If you have questions about your data, account terms, or how we handle your information, our support team is here to help.

Email Support Send your legal or privacy question to our support inbox.
Live Chat Open the chat widget in your account dashboard to ask about policy details, data…
Help Centre Browse our Help Centre for answers to common legal and privacy questions: what we…
DATA HANDLING

How We Protect & Manage Your Information

We take data protection seriously. From the moment you sign up, your information is encrypted, stored securely, and used only for the purposes you agreed to.

What We Collect

We gather your email, payment details, session logs, and device information when you register or deposit funds. This data lets us verify your identity, process withdrawals, and keep your account secure. We do not collect more than we need, and we do not share it with third parties for marketing.

Cookies & Tracking

We use cookies to keep you logged in, remember your language preference, and measure site performance. Session cookies expire when you close your browser; persistent cookies remain to recognise you on your next visit. You can disable cookies in your browser, though some features may not work as smoothly.

Account Security

Your password is hashed and stored securely. We recommend enabling two-factor authentication in your account settings for an extra layer of protection. If you suspect unauthorised access, contact support immediately so we can freeze your account and investigate any suspicious activity.

Data Retention

We keep your account data for as long as your account is active and for a period after closure to meet regulatory obligations. Transaction records are retained for audit and compliance purposes. Once the retention period ends, we securely delete or anonymise your information so it can no longer be linked to you.

Your Rights

You have the right to request a copy of the personal data we hold, ask us to correct inaccuracies, or delete your account and associated information. To exercise these rights, email our support team with your registered email address. We will verify your identity and respond within a reasonable timeframe.

Contact for Changes

If you want to update your email, change your payment method, or close your account, log in to your dashboard and visit the account settings page. For data-access requests or privacy inquiries, reach out via email or live chat. Our team will guide you through the process and confirm once your request is complete.

Common Questions About Data & Account Terms

Below are the questions we hear most often about privacy, data handling, and your rights as an account holder. If you need more detail, contact our support team through email or live chat.

We collect your email address, payment details for Touch 'n Go, GrabPay, Boost dan FPX, session logs, and device information. This data helps us verify your identity, process deposits and withdrawals, and keep your account secure. We do not collect information beyond what is necessary to operate the platform.

We retain your data for as long as your account is active and for a period after closure to meet regulatory and audit requirements. Transaction records are kept longer for compliance purposes. Once the retention period ends, we securely delete or anonymise your information so it cannot be traced back to you.

Yes. Email our support team with your registered email address, and we will send you a copy of your personal data within a reasonable timeframe. We verify your identity before releasing any information to protect your privacy and ensure the request is legitimate.

We use session cookies to keep you logged in and persistent cookies to remember your language and preferences. Cookies also help us measure site performance and understand how visitors navigate the platform. You can disable cookies in your browser settings, though some features may not function as expected.

We do not sell or share your personal information with third parties for marketing purposes. We may share data with payment processors to complete transactions and with regulators when required by law. Any third-party service we use is bound by strict confidentiality and data-protection agreements.

Log in to your account dashboard and visit the settings page to update your email, payment method, or other details. To close your account, contact our support team via email or live chat. We will verify your identity, process the closure, and confirm once your data has been handled according to our retention policy.

Contact our support team immediately through live chat or email. We will freeze your account, investigate any suspicious activity, and help you reset your password. We recommend enabling two-factor authentication in your account settings to add an extra layer of security and prevent unauthorised access in the future.